Careers At AWC

VMI and Turnaround Support Specialist - Baton Rouge , LA


A3IM, a wholly owned subsidiary of AWC, Inc, works closely with customers in-house experts to increase value, improve supplier relationships, reduce spend, optimize existing budgets, and increase the efficiency of operations by using proven sourcing and purchasing strategies, best practices, innovative technologies, and an unsurpassed knowledge of market intelligence and relationships to help our clients achieve the maximum level of savings possible. Our ongoing monitoring and monthly audit process further ensure that savings remain competitive and sustainable.  Our approach is proactive and strategic to assess and address maintenance, projects, turn arounds and procurement’s needs.

As an Inside Account Manager, you will have direct and daily contact with our customers and develop relationships to grow our business. The IAM has direct and daily contact with our customers and is expected to grow relationships and accounts.  The position is fast paced and requires excellent communication, critical thinking skills and the ability to multitask.


The Essentials

  • Manage and prioritize incoming requests from Customers and Suppliers to source and price instrumentation, electrical and analyzer parts.
  • Communicate in multiple environments (email, phone calls, customer portals, supplier and manufacturer portals, TEAMS, Zoom, Skype)
  • Specify and recommend products to customers based off customer process data.
  • Offer alternative solutions for customers based on customer’s technical product specifications
  • Support Inside Account Manager teammates as needed
  • Acknowledge & Process customer’s Request for Quotes (RFQ)
  • Acknowledge & Process customer’s Purchase Orders (PO)
  • Set up & Manage customer requirements (Quote & Order)
  • Proactive Expediting via Daily Report
  • Reactive Expediting as requested by customer
  • Acknowledge & Process Requests for Return or Repair
  • Input in Managing Customer Contract Pricing
  • Build & Maintain Customer & Supplier Relationships
  • Monitor & Manage Customer Order Management Systems – Portals, Ariba, SAP, GSAP, Other
  • Co-Management of Key Accounts with Pricing Management Team
    • Weekly Account Reviews with PMT
    • Work with PMT on proactive processes for Price increase notification to customers
    • Work with VMI-TA Manager around account activity and customer goals that might necessitate local inventory or VMI set up
  • Review work processes to ensure that internal and external quality standards are followed
  • Backup to Customer Inventory and Site Support Specialist which would include:

    • Managing on site inventory

    • Supply chain management of materials to include pick-up and delivery of stock to customers sites from various local suppliers and warehouses.

    • Packaging, loading, and unloading of materials in a safe and consistent way.

    • Management of customer stock levels at multiple sites ensuring that min-max levels are met, the correct material is delivered and stocked, the overall customer location of the material is clean and organized.

    • Set-up, reconciliation, and management of turnaround trailer inventory

    • Management of vending machine inventory

    • Responsible for maintenance of all bar code labels and tags.

    • Comply with all current and future customer entry site requirements, such as TWIC, DISA Screening, Covid Vaccination Protocol, PPE Requirements, Etc.

    • Attend all mandatory customer site trainings and safety classes to ensure site drive in status remains current.

Required Qualifications:


  • Minimum 2-year degree or 3-5 years industry experience
  • A desire to put the customer first.  Solution oriented.
  • Reliable, organized, detailed, and focused
  • Ability to multitask and manage time well
  • Desire to learn
  • Ability to work in a fast-paced team environment
  • Sense of urgency, high energy with high accountability
  • Proactive, results oriented approach
  • Must be a team player with the ability to work with cross-functional teams to achieve common goals
  • Self-motivated with the ability to work from home as necessary with minimal supervision
  • Be available and responsive immediately during working hours and when on-call
  • Ability to clearly communicate verbally and in writing.
  • Microsoft Office experience (Word, Excel & Outlook) – Excel Intermediate level skills are REQUIRED
  • Ability to lift a maximum of 49 lbs. 
  • Demonstrate safe work habits and wear personal protective equipment as required
  • Valid driver's license and clean driving record
  • Clean background check and drug screen
  • Ability to work overtime and weekends as needed
  • Ability to travel overnight as needed
  • Able to meet requirements for Covid-19 vaccination status and protocol as dictated by Company and Customers and Suppliers
  • TWIC eligible

Our Culture

At A3IM our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people are safe to pursue their passions, to learn, to serve, and to share in the rewards from their combined efforts, they will win.  We are here to help you achieve your goals.  A3IM encourages continuous learning to grow your skills, expertise, and career with development opportunities across the industry. To learn more about A3IM and our culture, visit our website.

Equal Opportunity Employer

AWC, Inc. and its subsidiaries are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

AWC, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.