Siemens: How to troubleshoot hardware or firmware mismatches in TIA Portal

  • When selecting a new device to add to a TIA Portal project via the hardware catalog, users may notice that the firmware version of the device selected in the project (“offline” version) may differ from the actual firmware version loaded to the physical device (“online” version).  This may occur when the device to be configured was previously a spare part, or the device is not up to date on firmware updates.
  • A quick way to update the firmware of the “offline” device prior to adding the device to a project is to select the part number of the device and open/expand the Information window, which is directly below the hardware catalog. 
  • In the Information window, users can select any of the multiple firmware versions supported by that device.  The device with the correct firmware can then be dragged and dropped into the Network view of TIA Portal. 

In the event that a device with an incorrect part number or firmware version was added to a TIA Portal project and fully commissioned, this video provides a step-by-step example of how to resolve a hardware mismatch in TIA Portal using the “Change Device” feature. This feature can also be used to swap out other hardware components such as CPUs or I/O modules, without requiring the TIA Portal to reprogram or re-parameterize the new component.

Julyann Tu is an application engineer for AWC, Inc. in the Houston, TX office. She is a Certified Siemens Technology Specialist for Factory Automation and a SITRAIN Certified Instructor for TIA Portal Programming 1. With over 8 years of experience in industrial automation, she has a BS in Industrial Engineering from Texas A&M University and an MBA from University of Houston-Clear Lake.

Julyann Tu

App Engineer/
Tech Support

Julyann Tu

App Engineer/
Tech Support

Julyann Tu is an application engineer for AWC, Inc. in the Houston, TX office. She is a Certified Siemens Technology Specialist for Factory Automation and a SITRAIN Certified Instructor for TIA Portal Programming 1. With over 8 years of experience in industrial automation, she has a BS in Industrial Engineering from Texas A&M University and an MBA from University of Houston-Clear Lake.
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